VenRo Properties (“VenRo Properties,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, communicate with us, submit leasing or tenant inquiries, request maintenance services, or otherwise interact with our property management business.

This Privacy Policy also includes an SMS Messaging Privacy section that applies if you choose to receive text messages from VenRo Properties.

1. Information We Collect

We may collect personal information directly from you, automatically through our website, and from third-party service providers to the extent needed to provide property management, leasing, maintenance coordination, and related services.

A. Information You Provide to Us

• Name, phone number, email address, mailing address, and preferred contact information
• Property address and unit/suite information (if applicable)
• Leasing inquiry details, appointment requests, and communications
• Tenant and occupant communications, maintenance requests, and service notes
• Payment-related information you provide through our payment processors (we do not store full payment card details unless expressly stated)
• Documents or information you voluntarily submit through forms, email, or other communications

B. Information Collected Automatically

• IP address, browser type, device type, operating system, and referring pages
• Website usage data, page visits, date/time stamps, and interactions with our website
• Cookies and similar technologies (see Section 7 below)

C. Information from Third Parties

• Property owners, vendors, contractors, maintenance platforms, or leasing partners
• Background screening, identity verification, or application service providers (if used)
• Payment processors and accounting systems used to support tenant or owner services

2. How We Use Information

We may use the information we collect for legitimate business and operational purposes, including to:

• Respond to leasing inquiries and schedule tours, calls, or appointments
• Communicate with tenants, owners, vendors, and prospective tenants
• Process and manage maintenance requests, inspections, and service updates
• Provide rent reminders, account notices, lease-related communications, and other operational notifications
• Operate, improve, and secure our website and business systems
• Maintain records, comply with legal obligations, and resolve disputes
• Send SMS/text messages when you have provided consent (see Section 11)

3. How We Share Information

We do not sell your personal information. We may share information in the following situations, as reasonably necessary:

• With service providers that perform services for us (for example, website hosting, maintenance software, messaging platforms, payment processing, accounting, or IT support)
• With property owners, managers, contractors, or vendors when needed to provide property management or maintenance services
• To comply with law, court orders, legal process, or regulatory requirements
• To protect the rights, property, and safety of VenRo Properties, our customers, tenants, owners, vendors, or others
• In connection with a merger, acquisition, financing, or sale of all or part of our business, subject to applicable law

Any third-party service providers we use are expected to handle information in accordance with contractual obligations and applicable law.

4. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with legal obligations, and resolve disputes. Retention periods may vary based on the type of information and legal requirements.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices and Communications Preferences

• You may choose not to provide certain information, but this may limit our ability to respond to inquiries or provide services.
• You may opt out of marketing emails (if any) by using the unsubscribe link in those messages.
• You may opt out of SMS messages at any time by replying STOP (see Section 11 for SMS Messaging Privacy details).

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, remember preferences, and maintain website functionality. You can usually manage cookie preferences through your browser settings. Disabling cookies may affect website performance or features.

8. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and revise the “Last Updated” date above. Your continued use of our website or services after changes are posted constitutes your acknowledgment of the updated policy, to the extent permitted by law.

11. SMS Messaging Privacy

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from VenRo Capital LLC. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://www.venroproperties.com. Message HELP for help. Reply STOP to any message to opt out.

A. What SMS Messages You May Receive

If you consent to receive text messages from VenRo Properties, messages may include:

• Leasing inquiry follow-ups, scheduling, and appointment reminders
• Maintenance request updates, technician scheduling, and service notifications
• Rent reminders, account notices, and tenancy-related communications
• Inspection scheduling and property access coordination
• Customer support and office communication follow-ups

B. SMS Consent and Data Use

If you opt in to receive SMS messages, we may collect your mobile phone number, your consent record, and communication history necessary to provide SMS messaging services.

Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

We may use messaging service providers or other vendors solely to deliver and support SMS communications on our behalf, subject to confidentiality and data protection obligations.

C. Message Frequency and Fees

• Message frequency may vary depending on your tenancy status, maintenance activity, leasing inquiries, and account communications.
• Message and data rates may apply based on your mobile carrier plan.

D. Opt-In Methods

You may opt in to receive SMS messages from VenRo Properties through one or more of the following methods (only if offered by us):

• Checking an SMS consent box on our website forms
• Providing verbal consent during a phone call with our office staff
• Providing consent in person at our office
• Submitting a leasing, tenant, or maintenance form that includes SMS consent language

E. Opt-Out and Help

• You can opt out of SMS messages at any time by replying STOP to any message.
• You may receive a final confirmation message after opting out.
• For assistance, reply HELP or contact us using the contact information listed in Section 12.

F. No Condition of Purchase or Lease

Consent to receive SMS messages is not a condition of leasing a property, obtaining services, or otherwise doing business with VenRo Properties.

12. State-Specific Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. If you wish to include state-specific disclosures (for example, rights applicable under certain state privacy laws), consult legal counsel and add them to this section.